FAQs
Frequently Asked Questions
Yes! All critical information is encrypted, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both the Mobile Apps and the Mobile Web App give you the ability to you to access your account information, view news releases, report an outage, and contact us via email or phone.
Once you've installed a Mobile App on your phone, you'll also could view a map of our offices and payment locations.
You can expect your app to be delivered efficiently and effectively within 4-6 months.
You will have to decide exactly which type of smartphone user you want to target first if you don’t want to build both at the same time.
As they are two very different mobile platforms that require two very different types of language (Android apps are predominantly done in Java, while iOS ones are mostly done in Objective C or Swift) and native UI / UX design.
For total market penetration you eventually want to develop for both iOS and Android.
We use a three-step process that ensures your app is delivered on time and on budget. We put together the best team suited to your idea, who possess the skills required to get the job done and a team that complements your own skill sets.
The team includes a Product Strategist, Project Manager, UX Designer, UI Designer, Business Analyst, and an IT engineer.
We believe that this approach provides the best opportunity to eliminate wasted resources and thereby minimise cost and risk.
With new OS releases, you should first test the app in new OS and list out the points not working. Once done, you should approach the development company who developed it and they can come up with quick solution. Apple/ Google do spread solutions for method/ function they are deprecating.
You will be assigned a dedicated project manager, who will be your primary point of contact throughout the development process.
All your requests and questions are managed through our support portal, to ensure we give you a swift response, and your work is prioritised appropriately. We also offer a support and maintenance options to ensure we are responsive to your requests after the launch date.
Yes, you will be assigned appropriate copyright or licence rights for code that we write for your project. We are transparent with intellectual property rights, and you will have the opportunity to review our code ownership terms before the project begins.
Yes, in fact, we highly recommend that you begin by launching the simplest possible version of your vision first and continue to adapt it over time. This staged approach is called launching a "minimum viable product" (MVP).
We have some options around making future changes to your application.
With native app development, we use default language and IDE for both iOS and Android, i.e., Objective C/ Swift with xCode for iOS and JAVA/ Kotlin with Android studio for Android.
Cross platform technology provides a framework where coding is done once, however it can be utilized to deploy app in iOS, Android, and Windows phone.